At Bloom.com.my, we respects your privacy and we are committed to the protection of your personal information. As such, the information we collected from you is strictly confidential.

This Privacy Notice is prepared in accordance with the requirements of the Personal Data Protection Act 2010.


WHAT INFORMATION WE COLLECT AND HOW WE USE IT

While using this website, we may request certain personal information to place an order. This may include your:

  • Name
  • Address
  • Contact numbers
  • Email address
  • Credit card details (our credit/debit card payment gateway service provider will be MOLPay)
  • Recipient details.
We use this information in various way: to communicate with you regarding your order, to facilitate delivery of your order and to receive credit card authorisation.
INFORMATION COLLECTED FROM VISITS TO OUR WEBSITE

When you visit our site, we record the following information for the purpose of trouble shooting, security, marketing and statistical purposes:

  • Your IP address
  • The date and time you accessed our site
  • The previous page you visited before visiting our site('referrer')
  • The pages you have accessed and any documents downloaded
  • The success/failure code; and
  • Your operating system.

We use web server programs to collect the above information. This information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful for our visitors.

No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.

SECURITY OF YOUR PERSONAL INFORMATION
All information we collect is encrypted and transmitted to Bloom.com.my using 256 bit SSL (Secure Socket Layer). SSL is the industry standard for the transmission of data and credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the Internet. It is almost impossible for an unauthorised party to seize the encrypted data. Your information is then stored on our firewall-protected network.

SAFE SHOPPING GUARANTEE

We guarantee that every transaction you make online with your credit card at Bloom.com.my website will be secured. In the event of unauthorised use of your credit card, you must notify your credit card provider immediately in accordance with its reporting rules and procedures. Your credit card provider will then notify us and we will arrange for it to be reversed.
DISCLOSURE OF INFORMATION
We will not reveal, disclose, sell, distribute, rent, license, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.
ANONYMITY

We understand that sometimes part of the joy of sending flowers or gifts can be in giving them from 'your secret admirer'.If a recipient requests information about who sent them a gift, this information will not be provided without your expressed permission. We will contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such all orders are considered to be anonymous unless you tell us otherwise.

By using this website you consent to the use of your information as set out in this Privacy Policy. This Privacy Policy may be modified from time to time without prior notice to comply with applicable laws or to reflect our updated business practices. Please refer to this page from time to time for any changes. Continued use of the website will signify that you agree to any such changes.


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